Policies

Refunds and scheduling

The short version: if I haven't delivered it yet, you can have your money back.

1-on-1 coaching packages

Unused sessions are refundable within 60 days of purchase. Completed sessions are charged at the single-session rate of $312.50, and the balance is returned.

For example: if you buy the Gold Package and decide after three sessions that it isn't working for you, those three are charged at $312.50 each and the remaining $1,812.50 is refunded.

Sessions are valid for 12 months from the date of purchase.

The Coaching Group

$149 per month, cancel anytime. Cancelling stops the next payment, and you keep access for the rest of the month you have already paid for. Partial months aren't refunded.

Scheduling

I'll email you within one business day of your purchase to book your first session, and we work the rest around your schedule.

Reschedule any time with at least 24 hours' notice. A session that's missed, or cancelled with less than 24 hours' notice, counts as completed.

Questions

Email me at feltexperiencepoker@gmail.com or message me on Telegram at @feltexperience, and I'll get back to you within one business day.